Privacy Policy

Last updated: February 2, 2026

1. Introduction

At Poppins, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family organisation service.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and phone number
  • Family Information: Family member names, children's names, and relationships
  • Calendar Events: Appointments, activities, and schedules you create
  • Tasks and Lists: To-do items, shopping lists, and meal plans
  • Diary Entries: Personal notes, memories, and photos you choose to save
  • Preferences: Dietary requirements, allergies, and other family preferences

Information Collected Automatically

  • Usage Data: How you interact with the Service
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and pages viewed

Information from Third Parties

If you connect third-party services (such as Google Calendar), we may receive information from those services in accordance with their privacy policies and your authorisation.

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service
  • Personalise your experience
  • Send reminders and notifications you've requested
  • Provide AI-powered suggestions and assistance
  • Improve and develop new features
  • Communicate with you about your account and updates
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. AI and Data Processing

Poppins uses artificial intelligence to provide helpful features such as:

  • Smart scheduling suggestions
  • Meal planning recommendations
  • Natural language processing for voice and text commands
  • Automated reminders and notifications

When using AI features, your data is processed to provide personalised assistance. We do not sell your personal data or use it to train AI models for other customers.

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Within Your Family: Information you add to shared family features is visible to family members you've invited
  • Service Providers: We work with trusted providers who help us operate the Service (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data centres

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your data at any time through your account settings or by contacting us.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data
  • Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@poppins.app.

9. Children's Privacy

Poppins is designed for families and may contain information about children. We collect children's information (such as names and activities) only as provided by parents or guardians. We do not knowingly collect personal information directly from children under 16.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences
  • Understand how you use the Service
  • Improve our Service

You can control cookies through your browser settings, though this may affect functionality.

12. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: