Terms of Service

Last updated: February 2, 2026

1. Acceptance of Terms

By accessing and using Poppins ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Poppins is a family organisation platform that helps families manage calendars, meals, shopping lists, tasks, and more. The Service may include AI-powered features to assist with family management.

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and complete information
  • Updating your information as necessary

4. Family Accounts

Poppins allows you to create and manage family groups. When you invite others to your family:

  • You represent that you have the right to share family information with them
  • You acknowledge that all family members will have access to shared content
  • You are responsible for managing family member permissions appropriately

5. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Share content that is harmful, offensive, or infringes on others' rights
  • Attempt to gain unauthorised access to the Service or other users' accounts
  • Interfere with or disrupt the Service
  • Use automated systems to access the Service without permission

7. Content Ownership

You retain ownership of any content you create or upload to the Service. By using the Service, you grant us a licence to store, display, and process your content as necessary to provide the Service.

8. AI Features

The Service may include AI-powered features. While we strive to provide helpful and accurate assistance:

  • AI suggestions are not guaranteed to be accurate or appropriate for your situation
  • You should always verify important information independently
  • AI features may be improved or modified over time

9. Subscriptions and Payments

Some features of the Service require a paid subscription. By subscribing:

  • You agree to pay the applicable fees
  • Subscriptions automatically renew unless cancelled
  • Refunds are provided in accordance with our refund policy

10. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may also close your account at any time through your account settings.

11. Disclaimers

The Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements.

12. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms, please contact us at hello@poppins.app.