Support
Something not working, or not obvious? Tell us and we will sort it.
Email us
A real person reads these. Tell us what you were doing, what you expected, and what happened instead. If it is about a particular day or event, say which one and we can look straight at it.
Email help@poppinshq.comWe aim to reply within 2 business days, and usually sooner.
Getting started
Download Poppins, make an account, and give your household a name. Add your children, then add the other adults. That is the whole of the setup, and it happens in the app: there is nothing you have to go and do on a website first.
Everything else can wait. Poppins is useful with one child and an empty calendar, and more useful every time you tell it something.
How do I add the other parent?
Open your household and choose Invite. You get a link to send however you like: Messages, WhatsApp, email. Whoever opens it joins your household. Links last a week and can only be used once, so a forwarded link cannot let a stranger in.
How do I cancel my subscription?
If you subscribed on the web, open Settings then Billing in Poppins and choose Cancel.
If you subscribed on an iPhone or iPad, cancel through Apple: open the iOS Settings app, tap your name, then Subscriptions, then Poppins. Apple manages those subscriptions, so we are not able to cancel them for you. Your subscription runs to the end of the period you have paid for.
How do I delete my account?
In the app, open Settings, then your profile, and choose Delete my account. If you are the last adult in the household, that removes everything the household holds: the calendar, the lists, the diary, the photos. It cannot be undone.
If you would rather we did it, email help@poppinshq.com from the address on the account and we will confirm before anything is removed.
Can grandparents or a nanny see everything?
No. Everyone you add has a role, and the role decides what they see. A grandparent or a nanny sees the days and the plans they need in order to help. They do not see your billing, your address book, or your private notes.
What happens to my data if I stop paying?
Nothing is deleted. The household becomes read-only until you subscribe again, so you never lose a year of the diary because a card expired. You can export or delete your data at any time, paying or not.
Is my family's information private?
Yes. The sensitive parts of your household, including the diary, your notes and phone numbers, are encrypted at rest, and photos are never given a public link. We do not sell data and we do not advertise to you. The full detail is in our Privacy Policy.
Something is broken
Tell us, with as much detail as you can bear to type: what you tapped, what you expected, and what happened instead. If it involves a particular day, event or child, naming it lets us look straight at the right record. Email help@poppinshq.com.
Accessibility
If something is hard to read, hard to reach, or impossible with your assistive technology, that is a bug and we want it. Our Accessibility Statement explains where we are and how to report a barrier.